Terms & Conditions
Terms & Conditions
Here are some really important things for you to know about how OFFICE
ONE SUPERSTORE UK LTD sells:
1. Please make sure that all of the details you supply are
accurate because we will use them to communicate with you
2. We will endeavour to supply you with the product you ordered
or offer you an alternative
3. Products by OFFICE ONE SUPERSTORE UK LTD have a 1-year
hardware warranty from the date of delivery which is not transferable.
Please note that this warranty does not apply to any defect in the hardware
arising from fair wear and tear, wilful damage, accident, negligence by you or
any third party. If you use the product in a way that OFFICE ONE SUPERSTORE UK
LTD does not recommend, your failure to follow OFFICE ONE SUPERSTORE UK LTD
instructions or any alteration or repair you carry out without OFFICE ONE
SUPERSTORE UK LTD prior written approval will also result in the loss of your
warranty.
4. We do not disclose any personal information to 3rd parties
without authorization and we will try to use reasonable endeavours to protect
any data we have from unauthorized access.
5. Only the products description and price shown on your order
are accurate, no advert forms any part of our sales contract with you. These
terms supersede any prior agreement whether oral or written
6. Off the shelf, products are covered by the Consumer
Protection (Distance Selling) Regulations 2000. Any custom-built PC system or
product that is customized or made to order in any way will be exempt from this
act.
7. It is the customer's responsibility to assess the usefulness
and/or suitability of any product purchased. OFFICE ONE SUPERSTORE UK LTD staff
and literature will try and help make a good decision, but ultimately the
customer is in control of what they purchase.
8. OFFICE ONE SUPERSTORE UK LTD will not take any responsibility
for any loss of data due to software or hardware failure. If you want to
minimize the impact of this please backup regularly.
9. OFFICE ONE SUPERSTORE UK LTD will not take any responsibility
for any hardware brought to us to install into a custom-built system.
10. Some products can appear to have a fault, even when there is
nothing physically wrong with them. Our engineers use industry-standard tests
to ascertain the nature of any issues reported and our warranty is for hardware
only.
11. Prices change all the time in the computer sector, so
customers are advised to check-all of the details when making a purchase. Only
your order confirmation will show exactly which products have been supplied and
at which price.
12. The prices on our website are excluding VAT.
13. Please note all our prices do not include delivery charges,
amount payable and options available will be clearly shown in the checkout and
the order confirmation page.
14. Ownership of products passes from OFFICE ONE SUPERSTORE UK
LTD to the customer when cleared funds have been received by OFFICE ONE
SUPERSTORE UK LTD for the products (including delivery charges where appropriate),
not before. However please note that the products shall be the customer's
responsibility from the time of delivery. If you do not pay OFFICE ONE
SUPERSTORE UK LTD for the products on time, without limiting any other options
which OFFICE ONE SUPERSTORE UK LTD may have. OFFICE ONE SUPERSTORE UK LTD
reserve the right to cancel or suspend any other order which you have made
until you have paid the outstanding amount due.
15. If a price you see on OFFICE ONE SUPERSTORE UK LTD seems too
good to be true, please confirm before ordering, If we discover a pricing error
after taking the order, we will contact you as soon as possible and give you
the option of continuing to purchase the product at the correct price or
cancelling your order to receive a full refund. We will not process your order
until we have your instructions, if we are unable to contact you using the
contact details provided by you during the order process, we will treat the
order as cancelled and notify you in writing.
16. We can only deliver to the address where your credit/debit
card is registered.
17. Delivery time can vary we know this is annoying and we
always do our best. Remember, if you are not in when our courier call, then
they will leave a card with contact details for the local depot and you can
arrange a re delivery at a mutually convenient time.
18. If you wish to cancel your internet order in accordance with
the Distance Selling Regulations 2000, then please do so by email or recorded
delivery letter within 7 days of receipt. We will refund the price of the
product(s) in full together with the cost of sending the product to you as soon
as possible and in any case within 30 days of OFFICE ONE SUPERSTORE UK LTD
notifying you that you are entitled to a refund. You will be responsible for
the cost of returning the product(s) to OFFICE ONE SUPERSTORE UK LTD, remember
the goods must be in exactly the same condition as they were when delivered.
For example, you can't open the packaging at all, goods returned to OFFICE ONE
SUPERSTORE UK LTD which is not re-sellable will incur a restocking fee.
19. If you decide to cancel an order for a custom-built PC, we
would need to be notified 24 hours after placing the order, OFFICE ONE
SUPERSTORE UK LTD reserves the right to charge a €35 cancellation fee – which
will be deducted directly from any refund. Opened software cannot be returned
and the same goes for products where you have registered the product with the
manufacturer.
20. The software cannot be returned and same goes for products
that have been registered with the manufacturer.
21. Please report any faults or issues as soon as you notice
them, ideally by email (which includes your order details) with a follow-up
phone call. We will work with you to find the best solution, whether that means
a repair or replacement. Please note that sometimes a product will go ‘end of
life’ before developing a fault. In cases where a repair or exact replacement
is not possible, OFFICE ONE SUPERSTORE UK LTD will supply a replacement which
has similar performance characteristics to your original product. For example,
with graphics cards, that might mean a more modern card that achieves similar
(+/- 5%) 3D Mark 2011 scores to the faulty product.
22. If you purchase a system from OFFICE ONE SUPERSTORE UK LTD
and later believe you have discovered a fault, please note that we will remove
any 3-rd party hardware before we begin testing. That means we will bring the
machine back to the condition in which it was shipped – then perform our tests
to prove that the hardware works. Issues caused by hardware or software added
after the original purchase date must be reported to the person/company that
supplied them to you. OFFICE ONE SUPERSTORE UK LTD does not warrant that your
system will work with any hardware or software that has not been supplied and
installed by a trained OFFICE ONE SUPERSTORE UK LTD engineer.
23. OFFICE ONE SUPERSTORE UK LTD is committed to honouring your
statutory rights as a consumer, but we also disclaim any and all liability for
the supply of goods and services to the maximum amount permissible by law.
Similarly, OFFICE ONE SUPERSTORE UK LTD cannot be held responsible for issues
caused by an act of god or 3-rd parties.
24. For security reasons or any other concerns, OFFICE ONE
SUPERSTORE UK LTD keeps the right to decline any order. If the payment was
already taken full refund will be granted up to 8-10 business days.