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Return and Refund Policy

If you wish to cancel your internet order in accordance with the Distance Selling Regulations 2000, then please do so by email or recorded delivery letter within 7 days of receipt. We will refund the price of the product(s) in full together with the cost of sending the product to you as soon as possible and in any case within 30 days of Meta Offers Online notifying you that you are entitled to a refund. You will be responsible for the cost of returning the product(s) to Meta Offers Online, remember the goods must be in exactly the same condition as they were when delivered. For example, you can't open the packaging at all, goods returned to Meta Offers Online which is not re-sellable will incur a restocking fee.

If you decide to cancel an order for a custom-built PC, we would need to be notified 24 hours after placing the order, Meta Offers Online reserves the right to charge a €35 cancellation fee – which will be deducted directly from any refund. Opened software cannot be returned and the same goes for products where you have registered the product with the manufacturer.

Please report any faults or issues as soon as you notice them, ideally by email (which includes your order details) with a follow-up phone call. We will work with you to find the best solution, whether that means a repair or replacement. Please note that sometimes a product will go ‘end of life’ before developing a fault. In cases where a repair or exact replacement is not possible, Meta Offers Online will supply a replacement which has similar performance characteristics to your original product. For example, with graphics cards, that might mean a more modern card that achieves similar (+/- 5%) 3D Mark 2011 scores to the faulty product.

If you purchase a system from Meta Offers Online and later believe you have discovered a fault, please note that we will remove any 3-rd party hardware before we begin testing. That means we will bring the machine back to the condition in which it was shipped – then perform our tests to prove that the hardware works. Issues caused by hardware or software added after the original purchase date must be reported to the person/company that supplied them to you. Meta Offers Online does not warrant that your system will work with any hardware or software that has not been supplied and installed by a trained Meta Offers Online engineer.

Meta Offers Online is committed to honouring your statutory rights as a consumer, but we also disclaim any and all liability for the supply of goods and services to the maximum amount permissible by law. Similarly, Meta Offers Online cannot be held responsible for issues caused by an act of god or 3-rd parties.

The right of withdrawal does not apply to contracts for the supply of digital content that are not delivered on a physical medium if the delivery has begun with the express consent of the consumer and the consumer acknowledges that the right of withdrawal has thus been lost. However, we at Meta Offers Online want to provide a better client experience, which is why we provide a 30-day window for returns and the ability to cancel orders even for a digital items. This requires that the product code is not used or redeemed. The request must be filled in writing to the contact email: and include the details of the order in question. If the refund request is accepted, we will refund the order using the same payment method used by the customer. The refund might take from 5-10 business days, depends on the customer bank processing time. 

For security reasons or any other concerns, Meta Offers Online keeps the right to decline any order. If the payment was already taken full refund will be granted up to 5-10 business days